ParentPay

Online Payments to Cannon Lane Primary School

We are delighted to inform you that we will be introducing a more convenient way to pay for school items online, using a secure service called ParentPay.

ParentPay will be live from Monday 28th October and from this date we will be adopting a phased approach to becoming
‘cash free’ starting with payments for school trips. Parents who need to continue making payments by cash may do so
using the PayPoint network at local convenience stores.

Making secure payments online using your credit or debit card

ParentPay offers you the freedom to make payments 24 hours a day, 7 days a week using the highest internet security
available. You will have a secure online account, activated with a unique username and password. If you have more than
one child at our school you can add them to your one account. If you have a child at another school who uses ParentPay,
you can add your Cannon Lane children to that account too.

Making payment is straightforward to do and ParentPay holds a payment history for you to view at a later date and no card details are stored in any part of the system.

Making payments using cash by PayPoint

Should you not have a credit or debit card payments can be made using PayPoint. Any of the cash payments that you make at PayPoint locations can be seen by logging into your ParentPay account and viewing your payment history. The many PayPoint locations can be found on the www.PayPoint.com website however, our nearest ones are:

• Eastcote News, 239 Field End Road
• A Best Food and Wine, 46 Cannon Lane

I am sure you will support us in achieving our goal to becoming a cashless school and reduce the impact on our
environment.

You will receive your unique ParentPay Account Activation details this week. When you receive this, please log on to create your account, or add your Cannon Lane child to your existing account in readiness for returning to school after half term.

We recognise that this will take a little time to set up and our staff in the school office will be very happy to support you if you need help. Please also see the FAQs below.

ParentPay FAQs

• When can I log in to my account?
  Once you have received your activation login you will be able to activate your account.
   
• Which cards can I use?
  ParentPay accepts Mastercard, Visa and American Express credit cards as well as Maestro, Switch, Delta, Electron, Solo and Visa debit cards.
   
• Is it safe to make payments on the internet?
  Yes, ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor Cannon Lane School have access to your card details.
   
• How can I check it’s secure?
  Standard website addresses begin with http: the address for a secure site always begins with https: You will also see a padlock at the bottom/top of the screen on the ParentPay login page.
   
• What about our personal information?
  ParentPay Limited and its group companies operate in full compliance with Data Protection Law; Including the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679 The ParentPay Terms and Conditions include a Data Processing Agreement (DPA) compliant with the GDPR which details both parties’ obligations relating to Data Protection https://www.parentpay.com/schools/school-terms-and-conditions/ 
  The ParentPay Privacy Notice, which is available to end users, provides further information on the processing activities undertaken by ParentPay. https://www.parentpay.com/privacy-policy/ 
  
  ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact them immediately on 02476 944 820.
   
• I do not have a home PC so how can I use ParentPay?
  You can access ParentPay using most smart mobile devices or why not visit your local library or internet café.
   

For more information visit www.parentpay.com or speak to the school office.